Shipping Policy

This Shipping Policy explains how YelloHound orders are processed, dispatched, tracked and delivered.

1. Order Processing

Orders require processing before they are handed to the carrier.

Processing time and delivery/transit time are separate.

Processing may include payment verification, order preparation, packing and handover to the shipping network.

Processing estimates may be affected by weekends, public holidays, unusually high order volumes, payment verification or exceptional circumstances.

2. UK Shipping Options

Eligible UK orders may currently be offered the following options at checkout.

FREE Tracked Delivery

Price: FREE

Includes standard order processing and tracked delivery.

The applicable estimated delivery timeframe will be displayed at checkout where available.

Priority Processing + Tracked Delivery

Price: £3.90

This service gives your order priority during YelloHound’s processing and fulfilment stage before the parcel is handed to the carrier.

Tracked delivery is also included.

Priority Processing is not express shipping.

Priority Processing is intended to reduce the time your order spends waiting to be prepared and dispatched. Once handed to the carrier, the parcel may use the same or a similar delivery network as FREE Tracked Delivery.

Purchasing Priority Processing therefore does not guarantee faster carrier transit or a specific delivery date.

3. Delivery Estimates

Delivery dates, transit times and delivery windows displayed on our website or at checkout are estimates unless expressly stated to be guaranteed.

We make reasonable efforts to process and deliver orders within the timeframe communicated to customers.

Delivery may nevertheless be affected by carrier disruption, customs procedures, severe weather, public holidays, industrial action, local delivery conditions or other circumstances outside our reasonable control.

Nothing in this section limits statutory rights relating to delivery.

4. Tracking

Tracked delivery is provided with the shipping services identified as tracked at checkout.

Tracking information will normally be provided once it becomes available.

After dispatch, tracking systems may require time to register or update a shipment.

A temporary absence of tracking updates does not necessarily mean that a parcel is lost.

5. Delivery Information

Customers are responsible for checking their delivery information before submitting an order.

If you discover an error after ordering, contact info@YelloHound.com immediately.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after processing has started.

Once an order has been dispatched, it may no longer be possible to redirect it.

6. Failed Deliveries

Customers must take reasonable steps to receive or collect their parcel following a delivery attempt or carrier notification.

Where permitted by law, reasonable additional costs resulting from an incorrect address supplied by the customer, refusal of delivery or failure to collect a parcel may be charged to the customer.

If re-delivery is requested, additional delivery charges may apply.

This does not apply where the failed delivery was caused by us or where applicable law provides otherwise.

7. Delayed Shipments

Carrier delays and temporary gaps in tracking updates can occur.

If an order appears significantly delayed, contact info@YelloHound.com.

Where appropriate, we may investigate the shipment with the carrier before determining whether the parcel should be treated as lost.

This does not limit any statutory rights relating to delivery.

8. Customs, Duties and Taxes

Orders shipped internationally may be subject to VAT, customs duties, import charges or other government charges depending on the destination, order value and applicable legislation.

The way such charges are collected may vary.

Any taxes or duties that YelloHound is legally required to collect will be handled accordingly.

Where charges are lawfully payable by the recipient rather than collected by us at checkout, the customer may be required to pay them to the relevant authority or carrier.

YelloHound will not intentionally declare an inaccurate value or falsely describe a commercial purchase as a gift for the purpose of avoiding legally applicable taxes or customs obligations.

9. Order Verification

For payment security and fraud prevention, we may perform reasonable checks before dispatching an order.

Where reasonably necessary, we may contact the customer for additional information.

We reserve the right to refuse or cancel orders reasonably suspected to be fraudulent, unauthorised or unlawful, subject to applicable law.

10. Multiple Shipments

Where operationally necessary, an order may be dispatched in more than one parcel.

Individual parcels may arrive on different dates and may have separate tracking numbers.

Applicable statutory rights will continue to apply.

11. Shipping Origin

The dispatch location may differ from YelloHound’s legal business address and from the address used for authorised returns.

Customers should therefore never return an item to the address appearing on a shipping label unless specifically instructed to do so by YelloHound.

12. Contact

For questions regarding an order or shipment:

YelloHound
info@YelloHound.com