Terms & Conditions
These Terms & Conditions govern purchases from YelloHound and use of YelloHound.com.
By placing an order, you agree to these Terms subject to any statutory rights that cannot legally be excluded or restricted.
1. About YelloHound
Website: YelloHound.com
Email: info@YelloHound.com
Throughout these Terms, “YelloHound”, “we”, “us” and “our” refer to the legal seller identified above.
2. Customer Eligibility
By placing an order, you confirm that you have the legal capacity to enter into the transaction or are otherwise legally authorised to do so.
You must provide accurate, complete and current information when placing an order.
3. Products
We make reasonable efforts to describe and display our products accurately.
Actual colours and appearance may vary slightly because of screen settings, lighting, photography and reasonable production variations.
Such minor variations do not affect statutory rights where goods are materially different from their description or otherwise fail to conform to the contract.
4. Prices
Prices are displayed in the currency shown on the website or at checkout.
Applicable delivery costs and taxes will be disclosed as required during the purchasing process.
Prices may be changed for future orders at any time.
5. Obvious Pricing and Technical Errors
Despite reasonable care, our website may occasionally contain an obvious pricing, description or technical error.
Where such an error is identified before a binding contract has been formed, we may correct the error or decline the order.
Orders affected by genuine errors after submission will be dealt with in accordance with applicable contract and consumer law.
Nothing in this provision allows YelloHound to retrospectively impose a higher price where we have no legal right to do so.
6. Orders and Contract Formation
Submitting an order constitutes an offer to purchase the selected goods.
An automated acknowledgement that an order has been received does not necessarily constitute acceptance where applicable law and the checkout process permit acceptance to occur later.
Before a binding contract has been formed, we may decline an order for legitimate reasons including suspected fraud, unauthorised payment, obvious error, product unavailability, delivery restrictions or inability to fulfil the transaction.
If payment has been collected for an order that we validly cancel, the appropriate amount will be refunded.
7. Payment
Customers must provide accurate and authorised payment and billing information.
Payments may be processed by independent payment providers.
Availability of a payment method may depend on the customer, order, location and payment provider.
Third-party payment services may also be subject to their own terms.
8. Fraud Prevention
We may use reasonable fraud-prevention measures.
Orders displaying unusual or suspicious characteristics may be reviewed before dispatch.
Where reasonably necessary, we may request additional information to verify the legitimacy of an order.
Transactions reasonably believed to be fraudulent, unauthorised or unlawful may be declined or cancelled, subject to applicable law.
9. Shipping
Processing, dispatch and delivery are governed by our Shipping Policy, which forms part of these Terms.
Priority Processing means priority during preparation and fulfilment. It does not mean express carrier shipping and does not guarantee a particular delivery date unless we expressly state otherwise.
10. Cancellations, Returns and Refunds
Cancellations, returns and refunds are governed by our Returns & Refund Policy and applicable consumer law.
Nothing in these Terms limits statutory rights relating to faulty, misdescribed or otherwise non-conforming goods.
11. Customer Responsibilities
Customers are responsible for providing accurate information reasonably necessary to fulfil an order.
You must not:
- intentionally provide false information;
- use payment information without authorisation;
- impersonate another person;
- interfere with the operation or security of the website;
- attempt to obtain goods or money through deception;
- deliberately abuse our return or refund systems; or
- make knowingly false representations concerning an order or delivery.
12. Discount Codes and Promotions
Promotional offers may be subject to specific conditions.
Unless otherwise stated, promotions may:
- be restricted to particular products, customers, territories or periods;
- be limited to one use per customer or order;
- be incompatible with other offers; and
- have no cash redemption value.
Fraudulent, unauthorised or abusive use of promotional codes may be rejected.
Where an obvious promotional error occurs, it will be handled in accordance with applicable law.
13. Intellectual Property
Unless otherwise stated, the YelloHound name, branding and original website content, including text, graphics, photographs, videos and designs, are owned by or licensed to YelloHound.
Protected material may not be copied, reproduced, distributed or commercially exploited without appropriate permission except where permitted by law.
14. Reviews and User Content
If you submit a review or other content, you confirm that you have the right to submit it and that it is not fraudulent, unlawful, defamatory or infringing.
Content may be moderated or removed where reasonably necessary for legal, security or platform-integrity purposes.
Genuine reviews will not be removed merely because they express a negative opinion.
15. Website Availability
We aim to maintain an accurate and accessible website but do not guarantee uninterrupted or error-free availability.
Access may occasionally be restricted for maintenance, technical, operational or security reasons.
16. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
Subject to that restriction, YelloHound is not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses arising from matters for which YelloHound is not legally responsible.
Nothing in these Terms excludes or restricts mandatory consumer remedies or liabilities that applicable law does not permit us to exclude.
17. Events Outside Our Reasonable Control
We are not responsible for a failure or delay caused by events outside our reasonable control to the extent permitted by applicable law.
These may include severe weather, natural disasters, transport disruption, industrial action, governmental measures, customs disruption, network failures or other exceptional circumstances.
Where appropriate, reasonable steps will be taken to minimise the effects of such events.
18. Fraudulent and Abusive Activity
We may investigate activity where we have reasonable grounds to suspect fraud or deliberate abuse.
Where legally permitted, we may restrict future transactions or website access in response to substantiated fraud, threats, harassment, deliberate system abuse or repeated fraudulent claims.
We may retain and provide relevant evidence to payment processors, financial institutions, carriers, authorities or other appropriate parties where legally permitted and reasonably necessary to protect our legitimate interests or comply with legal obligations.
Nothing in this section affects valid contractual or statutory consumer rights.
19. Changes to These Terms
These Terms may be updated from time to time.
Changes apply prospectively and will not retrospectively remove rights relating to an existing order.
20. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
21. Governing Law
[TO BE COMPLETED WITH THE RESPONSIBLE ADVISER AFTER CONFIRMING THE LEGAL SELLER AND ITS ESTABLISHMENT]
Where you purchase as a consumer, you may also benefit from mandatory protections provided by applicable consumer law which cannot be removed by contract.
22. Contact
For questions about these Terms:
YelloHound
Website: YelloHound.com
Email: info@YelloHound.com